Flo – Terms of Service

Background
These Terms and Conditions apply to the use of the Flo online calendar, studio management, CRM, and appointment booking software platform ("Service" or "Flo").

By creating an account, using Flo, or subscribing to any paid plan, you agree to be bound by these terms.

1. Definitions and Interpretation

In these Terms and Conditions:

"Account" – An account required to access and use Flo.

"Calendar" – A booking calendar or scheduling system made available within the Service.

"Content" – Any text, audio, images, scripts, software, data, or other information displayed on, or forming part of, the Service.

"Contract" – The legally binding agreement between Flo and the User.

"Licence" – Authorization to use one Calendar or instance within the Service under a Subscription.

"Order" – A request by a User for a Subscription.

"Subscription Confirmation" – Written confirmation (via email or displayed inside the app) that a User’s Subscription has been accepted.

"Subscription" – A paid or trial membership granting access to the Services for a period of time.

"User" – Any individual or business using the Service.

"User Content" – Any information uploaded or created by Users, including business details, services, working hours, client data, media files, and any other content stored within the Service.

"We/Us/Our" – Flo (operated by RevNup Marketing Solutions Inc.), headquartered in Toronto, Ontario, Canada.

"Website" – The Flo website, customer portals, and any web interfaces used to access the platform.

2. Company Information

2.1 The Service is operated by RevNup Marketing Solutions Inc., headquartered in Toronto, Ontario, Canada.

2.2 If applicable, tax identification or corporate registration details will be provided upon request.

3. Contract with Us

3.1 During subscription purchase, you will be guided through the setup process and provided an opportunity to review your Subscription before confirming payment.

3.2 No material on the website constitutes a contractual offer. By purchasing a Subscription, you submit an offer that we may accept. Acceptance occurs when we issue a Subscription Confirmation.

3.3 Subscription Confirmation may include:

Details of your selected plan

Pricing and applicable taxes

Subscription start and renewal dates

3.4 If we cannot process your Subscription, no charges will be applied. If payment is taken in error, it will be refunded within 14 days.

3.5 By subscribing, you agree to immediate access to the Service. For this reason, statutory cancellation periods do not apply once access begins.

4. Access and Service Changes

4.1 Access requires an active Subscription and Account. Each Subscription includes a Licence. Additional Calendars or locations may require additional Licences.

4.2 We may update or modify the Service from time to time, including:

Small changes for technical improvements

Adjustments for legal compliance

Feature expansions and upgrades

4.3 We strive to maintain uptime but may temporarily suspend access for maintenance or emergency purposes.

4.4 Descriptions of the Service are accurate at time of publication but may vary due to ongoing product improvements.

5. User Accounts

5.1 Information submitted when creating an Account must be accurate. You are responsible for keeping your Account updated.

5.2 It is your responsibility to secure your password and access credentials. Unauthorized use must be reported immediately.

5.3 Users may not share Accounts or use accounts belonging to others.

5.4 Personal information is processed under applicable Canadian privacy and data protection laws, including PIPEDA.

5.5 You may request your account be deleted by contacting support. Deletion removes User Content from our systems, except data retained to comply with regulatory or accounting obligations.

6. Pricing

6.1 We make reasonable efforts to ensure pricing and plan descriptions are accurate.

6.2 After purchasing, a confirmation email or receipt will confirm pricing and subscription details.

6.3 Prices may change. Existing Subscribers will be notified in advance before new pricing takes effect.

6.4 All prices are shown in Canadian dollars unless otherwise specified and may include applicable taxes.

7. Payment

7.1 Subscription fees are charged at the time of purchase or renewal.

7.2 Accepted payment methods may include:

Visa

Mastercard

American Express

Automated recurring billing

Other methods as made available

7.3 No additional fees are charged for standard payment methods unless explicitly stated.

8. Cancellation

8.1 You may cancel a Subscription under the following conditions and may receive a partial refund:

The Service was misrepresented

We make a material change you do not agree with

We incorrectly price or describe the Subscription

Suspension or delay outside our control

We materially breach these Terms

8.2 You may cancel ongoing subscriptions at any time, but (except in the cases above) refunds will not be issued, and access remains until the end of the billing period.

8.3 Cancellation requests may be made by contacting support.

8.4 We may request feedback, but providing it is optional.

8.5 Refunds, where applicable, will be issued within 14 days to the original payment method.

8.6 We may suspend or cancel your account if:

You breach these Terms

You misuse the Service

We reasonably determine that continuation poses risk

No refund is issued if cancellation results from breach.

9. Intellectual Property

9.1 Users receive a non-transferable, revocable licence to use the Service for business purposes.

9.2 Users retain ownership of their User Content.

9.3 All other Content, including logos, source code, design, structure, and documentation remains owned by or licensed to Flo.

9.4 You agree not to:

Copy or scrape the Service

Reverse engineer the software

Reproduce or distribute system elements without permission

10. Linking to the Service

You may link to the Service if:

The link is fair and lawful

It does not imply endorsement

It does not damage our brand or reputation

11. Third-Party Links

Links to third-party platforms or integrations may be provided. We do not control or accept responsibility for third-party services.

12. User Content

12.1 You warrant that you have rights to the User Content you upload and that it does not violate laws or third-party rights.

12.2 You agree to indemnify Flo for any losses arising from breach of these warranties.

12.3 Users grant Flo a worldwide, royalty-free licence to store, transmit, backup, display, and process User Content solely for operating the Service.

12.4 Deleting your account removes your User Content, except where retention is required by law or automatic caching beyond our control.

12.5 We may remove User Content that violates these Terms.

13. Use of Other Users’ Content

User Content is owned by its creator. Users may not reuse or reproduce another User’s content without explicit permission.

14. Acceptable Use

14.1 Users must not:

Break applicable laws

Use the system fraudulently

Upload viruses, malware, or harmful code

Use the Service to harm others

14.2 Prohibited content includes:

Hate speech

Harassment

Illegal activity

Defamation

Content violating intellectual property rights

Deceptive impersonation

Privacy violations

14.3 Violation may result in:

Account suspension or termination

Content removal

Legal action

Disclosure to law enforcement

15. Service Issues

Questions or support requests may be directed to [email protected] (or the address displayed within the app).

16. Disclaimers

16.1 Flo and its content are provided “as is” for informational and scheduling purposes only.

16.2 We do not guarantee:

A specific business result

Perfect accuracy

That the Service is error-free

Compatibility with all systems

16.3 Data and content accuracy is not guaranteed.

16.4 Views expressed in User Content do not represent Flo.

17. Liability

17.1 Users are responsible for their own use decisions and business outcomes.

17.2 To the maximum extent permitted by law:

We are not liable for loss of revenue, profits, reputation, data, or indirect damages.

Total liability is limited to the amount paid in the 6 months preceding the claim.

17.3 Nothing in this clause limits liability for:

Fraud

Death or personal injury caused by negligence

Any non-excludable statutory rights

18. Security and Malware

18.1 We take reasonable steps to maintain system security.

18.2 Users are responsible for securing their own systems.

18.3 Users may not:

Attempt unauthorized access

Introduce malware

Attack the Service

18.4 Violations may be reported to authorities.

19. Privacy and Cookies

The Service is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms.

20. Data Protection

20.1 We maintain regular data backups. In the event of loss, we will attempt restoration from the most recent backup available.

20.2 Where personal data is processed on behalf of Users:

The User is the data controller

Flo is the data processor

Data will be processed only according to lawful User instructions

21. Changes to These Terms

We may update these Terms periodically. Continued use of the Service indicates acceptance of updated terms.

22. Governing Law

These Terms are governed by the laws of Ontario, Canada, and any disputes shall be resolved in the courts of Ontario.

23. Contact

For legal notices, concerns, or questions:

[email protected]

Toronto, Ontario, Canada