Terms of Conditions
Last updated: September 1, 2026
1. Acceptance of Terms
By accessing and using Flo ("we," "our," or "us"), you agree to be bound by these Terms of Conditions. If you do not agree to these terms, please do not use our services. Flo provides an automated scheduling and booking platform for creative studios and service professionals.
2. Description of Service
Flo is a software-as-a-service (SaaS) platform that enables users to manage bookings, accept payments, and automate their scheduling workflows. We reserve the right to modify, suspend, or discontinue any part of the service at any time with or without notice.
3. User Accounts and Responsibilities
To use Flo, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process.
- You must be at least 18 years old to use the Service.
- You may not use the Service for any illegal or unauthorized purpose.
- You are responsible for all content posted and activity that occurs under your account.
4. Subscription, Billing, and Payments
A valid payment method is required for paid subscription plans. The Service is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
For any upgrade or downgrade in plan level, the credit card that you provided will automatically be charged the new rate on your next billing cycle.
5. Cancellation and Termination
You are solely responsible for properly canceling your account. You can cancel your account at any time by clicking on the Account Settings link in the global navigation bar at the top of the screen. All of your content will be immediately deleted from the Service upon cancellation.
6. Intellectual Property
The look and feel of the Service is copyright © Flo Inc. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from Flo.
7. Limitation of Liability
In no event shall Flo, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
8. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
9. Contact Us
If you have any questions about these Terms, please contact us at team@reply.flobooking.com.