Flo Privacy Policy

1. Introduction

Flo (“we”, “us”, “our”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use:

Our website

Our SaaS platform and booking products

Any related services, apps, or features

By accessing or using Flo, you confirm that you have read and accepted this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our services immediately.

2. About Us

Flo is owned and operated by:

Bookezy Inc / RevNup Marketing Inc.
Toronto, Ontario, Canada

If you have questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: [email protected]

Ontario, Canada

3. What This Policy Covers

This Privacy Policy applies only to your use of the Flo website, platform, and related services.

Flo may contain links to external websites and third-party tools. We have no control over how those websites handle your personal data and recommend reviewing their respective privacy policies before providing information.

4. What Is Personal Data?

Under GDPR and similar laws, personal data refers to any information that can identify you directly or indirectly, including but not limited to:

Name

Email address

Company information

Account logins

IP address

Device and location identifiers

Usage information and analytics

5. Your Rights

Depending on where you are located, you may have the following rights under data protection laws such as GDPR:

Right to access the personal data we hold about you

Right to correct inaccurate or incomplete data

Right to delete your personal data (“right to be forgotten”)

Right to restrict processing of your data

Right to object to our use of your data

Right to data portability, enabling you to obtain your data in a reusable format

Rights around automated decision-making and profiling

To exercise any of the above rights, contact us at [email protected].

You also have the right to file a complaint with your local Data Protection Authority.

6. Data We Collect

Depending on how you use Flo, we may collect the following:

Information You Provide

Name

Business or studio name

Email address

Phone number

Business address

Payment details (processed securely via third-party providers)

Bookings and scheduling information

Account login data

Information Collected Automatically

IP address

Browser/device type

Usage logs

Location (if permitted by your device)

Cookies and analytics data

Data Submitted Through Client Bookings

When your clients or customers make appointments via Flo, we may collect:

Names

Contact details

Appointment details

We process this data on your behalf as a Data Processor, following GDPR definitions.

7. How We Use Your Data

We only process personal data when we have a legal basis to do so which includes:

To Perform a Contract

Managing your Flo account

Delivering SaaS services

Processing bookings and payments

Providing customer support

To Improve and Personalize the Service

Monitoring platform usage

Troubleshooting and performance improvements

Developing new features

Enhancing customer experience

For Communication

We may contact you to:

Send account updates

Send billing or subscription notices

Provide service notifications

Respond to support requests

Marketing (With Consent)

Where permitted by law, we may send:

Product updates

Promotions

New feature announcements

Training or educational content

You can opt-out of marketing at any time through unsubscribe links or by emailing [email protected].

8. Cookies

Flo uses cookies and similar tracking technologies to:

Keep you logged in

Enable core application functions

Analyze usage to improve performance

Personalize your experience

You can manage or block cookies through your browser settings. Full details are available in our Cookie Policy.

9. Sharing & Disclosure of Your Data

We do not sell personal data.

We may share your data with:

Trusted Third-Party Service Providers

Examples include:

Cloud hosting providers

Email delivery services

Analytics platforms

Payment processors

CRM and communication platforms

These partners only process data on our instructions and under strict contractual controls to protect your information.

Legal & Compliance

We may disclose data when required to:

Comply with legal obligations

Respond to lawful requests

Protect rights, security, and safety

Business Transfers

If Flo is acquired, merged, or involved in restructuring, your data may be transferred as part of the business assets—always under privacy safeguards.

10. International Data Transfers

Some of our service providers may be located outside your country or region.

Where transfers occur, we ensure protection through:

Data Processing Agreements

Standard Contractual Clauses (SCCs)

Other legal safeguards required by GDPR

11. Data Retention

We keep personal data only as long as necessary to:

Provide and improve our services

Support business operations

Comply with legal obligations

If you cancel your account:

Your account data may be deleted within up to 6 months

Backups may be retained for an additional period for security and auditing

You may request faster or immediate deletion by contacting [email protected]

12. Data Security

We use industry-standard security safeguards, including:

Encrypted data storage

Firewalls and access controls

Limited employee access

Monitoring and intrusion detection

If we detect a breach affecting personal data, we will notify you and applicable authorities when legally required.

13. Accessing Your Data

You may request:

A copy of the personal data we hold

Corrections

Deletion

Transfer of your data

Requests should be emailed to:

[email protected]

We aim to respond within 30 days, and sooner whenever possible.

14. Children’s Privacy

Flo is not intended for use by individuals under the age of 16. We do not knowingly collect data from children. If you believe we have done so, contact [email protected] and we will remove the data.

15. Changes to This Policy

We may update this Privacy Policy periodically. If changes are material:

We will update the date at the top

We may notify users by email or in-platform notice

Continued use of Flo after changes are posted constitutes acceptance of the updated Policy.

16. How to Contact Us

For privacy questions, data requests, or complaints:

Email: [email protected]

Flo.
Toronto, Ontario, Canada