Last updated: January 23 2026

This Privacy Policy describes how Revnup Marketing Inc. (“we”, “us”, or “our”) collects, uses, and protects personal information when you use the Flo booking platform, available at https://flobooking.com, https://app.bookezy.ca, and through any associated websites, web applications, mobile applications, and services operated by us (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

The Service is operated by:

Revnup Marketing Inc.
Incorporated in Ontario, Canada

For any questions regarding this Privacy Policy or your personal information, please contact us at:
[email protected]

2. Information We Collect

We collect information from two main groups: studio owners who use Flo, and their clients whose data is processed through the platform.

A. Information from Studio Owners

When a studio owner creates an account, we may collect:

Full name

Email address

Phone number

Business name and business details

Login credentials

Subscription and billing information

Payment information is processed securely by third-party payment processors such as Stripe and Square. Flo does not store full credit card numbers on its own servers.

B. Information from Studio Clients

When studio owners use Flo to manage their bookings, we may process personal information belonging to their clients, including:

Name

Email address

Phone number

Appointment history

Card-on-file information (when enabled by the studio owner)

This information is collected and processed solely to provide booking, reminder, messaging, and payment-related services on behalf of the studio owner.

C. Automatically Collected Information

When you use the Service, we may automatically collect certain information, including:

IP address

Device type and browser type

Operating system

Pages visited and actions taken

Date and time of access

Cookies and similar tracking technologies

We may use analytics tools and advertising pixels now or in the future to understand usage patterns, improve the Service, and support marketing and advertising activities.

3. How We Use Information

We use personal information for the following purposes:

To provide, operate, and maintain the Service

To create and manage user accounts

To process subscriptions and payments

To send appointment confirmations, reminders, and notifications

To enable two-way messaging and calling features

To send service-related communications and updates

To improve, analyze, and optimize the platform

To comply with legal and regulatory obligations

We do not sell personal information.

4. Communications

We may send communications to:

Studio Owners:

Account and billing notices

Product updates and service announcements

Marketing communications, where permitted by law

Studio Clients:

Appointment confirmations

Appointment reminders

Rebooking prompts

Messages initiated by the studio owner

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.

5. Third-Party Service Providers

We rely on trusted third-party service providers to operate the Service, including but not limited to:

Stripe – payment processing

Square – payment processing

Twilio – SMS, voice, and messaging services

Analytics and advertising providers – for usage analysis and marketing

These third parties only receive the information necessary to perform their services and are contractually required to protect your information.

6. Data Storage and Security

We implement reasonable technical and organizational measures to protect personal information against:

Unauthorized access

Loss

Misuse

Alteration

Disclosure

However, no method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

You acknowledge that:

Flo is not responsible for data breaches caused by third-party service providers, infrastructure providers, or events beyond our reasonable control.

Flo is not responsible for misuse of data by studio owners, their employees, contractors, or agents.

7. Role as Data Processor

For personal information belonging to studio clients:

The studio owner is the data controller.

Flo acts as a data processor, processing personal information only to provide the Service.

Studio owners are responsible for:

Obtaining all required consents from their clients

Complying with all applicable privacy and data protection laws

8. Data Retention

We retain personal information only for as long as necessary to:

Provide the Service

Fulfill the purposes described in this Privacy Policy

Comply with legal obligations

Resolve disputes and enforce agreements

When accounts are closed, personal information may be deleted or anonymized within a reasonable period, unless retention is required by law.

9. Your Rights

Depending on your location, you may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your personal information

Withdraw consent for certain processing activities

Requests may be submitted to:
[email protected]

We will respond within a reasonable time and in accordance with applicable law.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Operate and maintain the Service

Remember user preferences

Analyze usage and performance

Improve functionality

Support marketing and advertising

You may disable cookies through your browser settings; however, some features of the Service may not function properly.

11. International Data Transfers

Your personal information may be processed and stored in Canada, the United States, or other countries where our service providers operate.

By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

12. Compliance with Laws

This Privacy Policy is intended to comply with applicable privacy and data protection laws, including:

Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada

Applicable United States privacy laws

General Data Protection Regulation (GDPR), where applicable

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will revise the “Last updated” date and post the updated version on our website.

Your continued use of the Service after any changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

[email protected]
Revnup Marketing Inc.
Ontario, Canada