Toll-Free Messaging
Verification
Verify your toll-free number to improve deliverability, maintain compliance, and ensure your messages reach customers across the United States and Canada.
Verification is required for toll-free messaging to the United States and Canada. Unverified numbers may experience message filtering, delivery issues, or message blocking.
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What Is Toll-Free Verification?
Toll-free numbers are business phone numbers that typically begin with 800, 888, 877, 866, 855, 844, or 833. Toll-Free Verification is the process of registering your number and business messaging use case with carriers to prove you are a legitimate sender.
Toll-Free Number
A business phone number customers can contact without incurring long-distance charges.
Verification
The process of validating your business and messaging practices with carrier networks.
Carrier Approval
The review process that allows carriers to recognize your business as a trusted sender.
Video Tutorial
Watch our step-by-step guide to successfully submitting your Toll-Free Verification request and avoiding common mistakes.
Why Verification Matters
Verification is required for businesses sending messages from Toll-Free numbers to recipients in the United States and Canada.
Users who do not verify their Toll-Free numbers may experience message filtering, reduced deliverability, or message blocking.
Key Benefits of Verification
Higher Deliverability
Verified numbers experience improved message delivery rates.
Carrier Compliance
Meet industry and carrier requirements for business messaging.
Reduced Filtering
Lower risk of messages being flagged or blocked.
Increased Trust
Customers are more likely to trust verified business communications.
Better Brand Reputation
Maintain a professional and compliant messaging presence.
Consistent Performance
Improve overall reliability when sending SMS campaigns and notifications.
Requirements Before You Begin
Businesses should have the following information ready:
Note: If you do not have a website, a social media profile may be accepted depending on your business type.
Verification Process
Gather Information
Collect all required business and messaging details.
Submit Verification
Complete the Toll-Free Verification form through Flo.
Carrier Review
Carrier networks review your business information and messaging use case.
Verification Complete
Your Toll-Free number becomes verified and performance improves.
Submitting complete and accurate information significantly improves approval speed and reduces the chance of delays.
Required Business Information
Legal Business Name
Used to validate your business identity.
Website or Online Presence
Used to verify business legitimacy.
Business Address
Required for compliance verification.
Registration Details
Used to validate your legal business status.
Messaging Use Case
Allows carriers to understand how your number will be used.
Opt-In Method
Confirms recipients have consented to receive messages.
Sample Messages & Use Cases
Carriers require sample messages to understand how your business plans to communicate with customers.
Common Approval Issues
Most verification delays occur because required information is incomplete, inaccurate, or unclear.
Frequently Asked Questions
Need Assistance?
The Flo team is available to help guide you through the Toll-Free Verification process and ensure your submission contains all required information before review.